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Food Intolerance FAQ’s
FOX (FoodXplorer) FAQ's
What is the shelf life of FOX?
FOX has a shelf life of 2 years . We make every effort to only send kits that have a shelf life of at least 15 months. The reagents and the test are stable for 1 year after opening.
MAX45K FAQ's
Can I use barcoded sample tubes in the MAX 45k?
Yes, the MAX 45k is equipped with a sample barcode reader, which supports barcode types code128, code39, ean8, codabar, code25. Please consult the Instruction for Use for more information.
Do I always have to run 50 samples in one assay run on the MAX 45k?
No, you can freely choose the amount of samples you want to include in an assay run. However, please note that the maximum number of assay runs per kit (50 tests) is 4.
Do I need to be present during an assay run of the MAX45k? What if the washing solution or the water container gets empty during the run?
No, the MAX 45k is a true “walk away” analyzer: The necessary amount of reagents, washing solution and rinse water is calculated during the preparation phase of your assay run. After the test run has been started, no further interference or monitoring by the user is necessary.
How do I perform maintenance of the MAX 45k device?
A monthly maintenance routine is necessary to ensure proper long-time operation of the device. Monthly maintenance shall be performed by the lab user following the instructions on Raptor Server. Consult the Instruction for Use for more details about maintenance.
How do I prevent air in the washing solution tube and insufficient washing in the MAX?
Make sure all the tube connections and the washing solution dispenser needle is tight. After manipulation of the washing solution container or tubing, it is normal that air is present in the system. Residual air is normally removed during the initial priming after starting a run.
I finished a run but I do not see the results on the New Measurements page on RAPTOR SERVER. How can I retrieve the results?
If you lost connectivity at the end of your run, your results might not have been uploaded to RAPTOR SERVER. If you re-establish your connection, and initialize the MAX 45k again, you will see the message „Missing results detected“ in the status bar of your Automate. If you click on it, you will get to the run logs where you can synchronize the results of the particular run.
Is the MAX 45k device a certified CE medical device?
The MAX 45k is an In-Vitro Diagnostic device, and certified according to IVDD (98/79/EG).
My sample barcodes could not be read. What could be the problem?
Please ensure, that your barcodes are printed in the right quality, and they face outwards of the rotor. Please consult the Instruction for Use for the applicable types and dimensions of sample barcodes.
What happens if my Agent disconnects during a run, or I have internet problems during a run?
Once a run has been started, the connectivity of the Agent Software does not affect the control of the MAX 45k. Your run will finish independently from the connection availability. However, your results might not be uploaded to Raptor Server.
What prerequisites do I need to have a MAX 45k installed in my laboratory?
The MAX 45k requires a space of at least 160cm width, 120cm height, and 80cm depth.
For the operation of the MAX 45k, a steady LAN connection to a PC with internet access is necessary. Therefore, your laboratory needs a PC with two separate network adapters: one for a stable Internet connection (LAN or WIFI), and one which connects the PC with the MAX 45k instrument via a LAN cable. The PC needs to have admin rights, and the website https://Raptor-Server.com must be allowed to be accessed from your lab network. Please note that the MAX 45k is only to be installed by MADx or its distributor.
MAX9K FAQ's
Can I also use a reagent kit for manual processing (02-20001-00) for processing on the 9k?
Yes, but you have to buy two reagents additionally: Washing Solution bottle (250ml – concentrate), otherwise the amount of washing solution will be insufficient for the amount of tests – and Stop Solution (10ml): it is not possible to use the original bottle of Stop Solution for automatic processing due to its size.
Can I use the tubes with barcodes in the MAX 9k?
Yes, the MAX 9k is equipped with a sample barcode reader, which supports barcode types like code128, code39, ean8, codabar and code25. Please refer to the Instructions For Use for more information.
Do I always have to start a run with 10 samples, or is it possible to run with fewer samples?
No, you are free to choose the number of samples you want to run in one assay run. However, please note that the maximum number of assay runs per FOX Kit for the MAX 9k is 5.
Do I have to be present at a MAX 9k run? What happens if the Washing Solution or system water runs out during the run?
No, like the MAX 45k, the MAX 9k is a “walk away” analyzer: the required amount of reagents, washing solution and system water is calculated during the setup phase of your test run. After the start of the test run, no further interventions or monitoring by the user are necessary.
Is the amount of 2% disinfectant solution used for monthly maintenance for 9k device the same as for MAX 45k?
No, for system water and waste containers of MAX 9k the volume of 2% disinfectant solution should be 1 liter (1l demineralized water + 20ml of Terralin® Protect or Microcide SQ). For MAX 45k – 2 l (2l demineralized water + 40ml of Terralin® Protect or Microcide SQ). For washing solution container – the same.
Is the application of the devices the same?
There are no differences in the application concept. Both are controlled via the RAPTOR SERVER software.
Is the duration of a run shorter on the MAX 9k than on the MAX 45k?
No, the duration of a run is always the same for both devices.
Is the MAX 9k device a certified CE medical device?
Yes, the MAX 9k is an In-Vitro Diagnostic device, certified according to IVDR (2017/746).
What are the basic requirements for installing a MAX 9k in my laboratory?
The MAX 9k requires a space of at least 120 cm width, 100 cm height, and 60 cm depth. For the operation of the MAX 9k, a steady LAN connection to a PC with internet access is necessary. Therefore, your laboratory needs a PC with two separate network adapters: one for a stable Internet connection (LAN or WLAN), and one which connects the PC with the MAX 9k instrument via a LAN cable.
What is the difference between the MAX 45k and 9k?
The major difference between these two devices is the number of tests that can be performed in one run. With the MAX 9k there is a maximum of 10 samples per run. More detailed information you can find in the IFU of the MAX devices under the respective product page.
What kind of sample tubes can I use in the MAX 9k?
Only Sample tubes with a nominal height of 75mm and a nominal outer diameter of 13mm. For example: Sarstedt tubes 5 ml, 75×13 mm (Order number: 55.475) or Sarstedt false-bottom tubes 2.5 ml, 75×13 mm (Order number: 60.614.010).
ImageXplorer FAQ's
How do I maintain the ImageXplorer?
The ImageXplorer is a sensitive imaging device and should be handled carefully. For accurate results, it is essential that the instrument be maintained dust-free state as much as possible. To this end, the external ImageXplorer housing must be regularly cleaned with a lint-free cloth. Do not use any detergents for cleaning. The carriage which holds the cartridges can be separately cleaned if necessary, using mild detergents or alcoholic solutions. Please do not open the chassis.
The test array run does not finish, what do I do?
- If the error code shows disconnected, then check the quality of internet connection
- Check USB connection PC/Laptop and try to connect the ImageXplorer using different USB ports
- If the problem persists, contact support@macroarraydx.com
What precautions do I need to take when moving an ImageXplorer to another location?
Please take out the carriage before moving the ImageXplorer to another location to avoid carriage sliding into the chassis. After the movement, please perform a testarray run to be sure that the ImageXplorer settings are correctly adjusted.
RAPTOR & RAVEN FAQ's
Can I use RAPTOR SERVER without internet connection?
- Yes, but the cost is higher, and functionality limited (e.g. no RAVEN comments available, limited support, no automatic updates).
- For tailor made solutions please contact support@macroarraydx.com.
How do I activate the RAVEN interpretation guidance software?
Contact support@macroarraydx.com and you will receive a license key free of charge.
Where is the server located?
The server is located in Amsterdam.
I forgot my log-in details. What should I do?
Please write an e-mail to support@macroarraydx.com with the name of your tenant.
I have locked myself out of the RAPTOR SERVER account. How do I get back in?
Please contact support@macroarraydx.com.
ImageXplorer agent is not connected. What should I do?
- Check your Image-Xplorer key in the RAPTOR SERVER account
- Check your internet connection
- Check USB connection to PC/Laptop and maybe try to use a different USB port
- Restart RAPTOR agent
- Restart PC/Laptop
- Use an USB Power HUB with power connection to provide extra power to ImageXplorer
Is the RAPTOR SERVER GDPR compliant?
Yes, the RAPTOR SERVER is GDPR conform. For detailed information, please contact support@macroarraydx.com.